Frequently Asked Questions
Everything you need to know about our premium outdoor apparel and gear.
How do I determine my correct size for Eberlestock apparel?
We provide a comprehensive sizing chart on each product page. Our apparel is generally designed with an athletic fit; if you prefer a looser feel or plan on heavy layering, we recommend sizing up.
What is the status of my order and how can I track it?
Once your order ships, you will receive an email notification containing a tracking number. You can use this number on the carrier's website to monitor your shipment's progress in real-time.
What is your return policy for clothing and gear?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain clearance items may be marked as final sale.
Do you offer international shipping?
Yes, we ship our performance gear globally. Shipping costs and delivery timelines vary by destination and are calculated at checkout based on your location.
What kind of warranty do you offer on your products?
Eberlestock is proud to offer a lifetime warranty against manufacturer defects. If your gear fails due to a defect in materials or craftsmanship, we will repair or replace it at our discretion.
How should I care for my technical outerwear?
To maintain the integrity of technical fabrics, we recommend machine washing on a cold, gentle cycle with specialized technical cleaners. Avoid fabric softeners and tumble dry on low heat to reactivate DWR coatings.